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O BBC, Where Art Thou?

Filed under: Mobile Device and Browser Detection, Mobile Internet, Mobile Websites by Rich Holdsworth

Right now, I feel like the blind man telling my own future.

If the BBC don’t start recognising my Android handset as a mobile browser again, I’ll go elsewhere. I’ve had enough of navigating their full website through my small screen and I want the mobile experience back.

About a month ago, my handset updated. At the time I was quite excited but it turned out there was no visible change anyway. Well, no upward ones.

We noticed through our own technology that the handset started to identify itself differently and adapted Wapple technology to suit. This happens from time to time after a firmware update (Apple are by far the worst for this), but for a vigilant development team and a good platform, adapting to such a change is pretty easy.

But the Beeb haven’t managed it so I just get their full website and not the mobile version.

It’s painful. Text is too small, images don’t fit, I have to scroll around like a madman and page loads are slow over 3G.

And now, after all this time I’ve had enough. I am giving them one more week to correct this, during which I’ll check periodically, then if they still don’t serve me the mobile version of their services I’m going to give up.

The frustration factor is immense. What was a great service has vanished to me.

Perhaps that’s what makes it so painful. I had a mobile friend in the BBC. Their great content was served perfectly to my device and now it’s just not. I feel like I’m in mourning. Actually, no, I feel like I’m standing by the bedside of a service in a coma and I have to make the decision to turn off the life support machine. I need to accept the loss and move on.

But there IS still hope.  So while my finger hovers close to the switch I’ll keep you all posted.

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